Privacy Policy

Cottage Lane Pty Ltd ABN 082 149 442 and its related companies have adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Commonwealth of Australia).

Personal Information
Cottage Lane collects, holds and uses personal information in the following areas:

Consumers;
Business Relations¹ and
Employment.²

Consumer information is usually collected via promotions, competitions and consumer queries. The information may include:

your name, address, gender, age, contact number(s) and email address
information about your preference for goods or services we offer from time to
details of any prizes you may have won
a record of any queries you have made

Purposes for collecting the information
Wherever possible, Cottage Lane collects this information directly from you. We use it for the following purposes

to contact you directly about Cottage Lane, its brands, special offers, samples and other promotions
to reward you for being a loyal Cottage Lane customer
to inform you of Cottage Lane products or publications we think you might be interested in
to approve transactions you wish to make
to confirm your identity
to provide you with products you have requested
to follow up or pursue any queries you make
to conduct consumer research

How we manage personal information
Cottage Lane is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

Important Information on promotions, competitions & other marketing activities for consumers

All entries become the property of Cottage Lane (and any third parties conducting joint promotions with Cottage Lane).

Cottage Lane supports permission based marketing. Where consent exists, Cottage Lane may enter your details into a database for the purpose of contacting you directly about Cottage Lane, its brands, special offers, samples, consumer research and other promotions.

You can advise us if you would prefer not to be directly contacted by us by visiting www.heavenlynights.com.au/optout and completing your details at any time or call 1800 055 155 (9am-5pm AEST) to register your details.

You may also update the information we hold on you by visiting www.heavenlynights.com.au or request an update through the Cottage Lane Privacy Officer. Contact details are outlined below under 'Access and correction of details'.

Winners details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.

Entries are held for up to 49 months after the last prize draw. After this, they are then destroyed in a secure manner.

Disclosure
Except where you are otherwise notified, Cottage Lane does not sell, rent or otherwise make available any personal information to third parties. Cottage Lane outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Cottage Lane personal information may, as required, be transferred to or handled by: :

our related companies
organisations which provide services to us, such as mailing houses, promotion and advertising agencies and consumer research agencies
credit reference agencies or other credit providers
government or statutory authorities

that may directly contact you on behalf of Cottage Lane.

Access and correction of details
You can access personal information Cottage Lane holds on you by contacting the Cottage Lane Privacy Officer in writing. If the information held is inaccurate, incomplete or not up to date you may request Cottage Lane to correct the information.

If you are concerned about a possible interference with your privacy, please contact the Cottage Lane Privacy Officer at:

Cottage Lane Pty Ltd
PO Box 1405
Narre Warren VIC 3810

Facsimile: (03) 9708 5277

Or, complete the 'Contact Us' form to contact Cottage Lane Privacy Officer via e-mail.

Sending to a friend
By using the send to a friend feature, you???re requesting a message be sent to another person via email. Below is important information about using this send to a friend facility.

An email will be sent to each recipient(s) you specify.
The email that is sent will display that the email is from your email address and may include your name in the message area.
All details are held in accordance with the Cottage Lane Privacy Policy. The information you provide in the send to a friend feature will not be held for future marketing purposes
If the recipient of the message replies to the message, then the reply will go back to your email address.
If an address provided on the send to a friend form is invalid, or if the email cannot be delivered for other reasons, you may receive a failure notice from a remote mail system in response to the message.
Should the details of the send to a friend request not comply with any terms and conditions of any promotion associated with the request, the message will not be sent.

Changes to the Privacy Policy
We may update this Privacy Policy from time to time.

Last updated January 2011
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¹Business Relations Personal information of those with whom we have business relations typically relates to that information necessary for the proper and efficient conduct of business.

²Employment Personal information collected from our contractors, as with Business Relations above, typically relates to that information necessary for the proper and efficient conduct of business, especially in relation to the engagement of the contractor's services. Information is also collected from potential employees in the recruitment process.

For more information about your privacy go to http://www.privacy.gov.au/